I'm still not quite sure why, but American Express just put me in a bit of a pickle.
Recently,
tekman and I upgraded to an Executive membership at Costco as we tend to spend enough there annually to make the extra rebate worth it. Since our AmEx also doubles as our Costco membership card, they issued us new cards that are black on the back instead.
tekman's card came pretty quickly. Then a few days later, he got a second one. I called cardmember services that afternoon to see if there was a mistake, but the woman on the phone assured me that I should be receiving my own card the next day.
It's been over a week now, and I still haven't gotten it. I called again today, and this time the representative had me confirm my current mailing address. Turns out that my current address is still at our town home in Redmond from six years ago. Well, that explains that... except that I swear I have gotten at least one new card with an updated expiration date since we moved up to Bothell.
Unfortunately, it's not just as simple as them updating my address and sending me a new card. Since a card was sent to the wrong address and has not yet been activated, for security reasons they have to deactivate all cards with my current number and issue me a new one. They're sending me a temporary card on Tuesday. I'm not sure how long it will take for them to mail me my new card, and if I want to go to Costco in the meantime I'll have to ask them for a temporary membership card as well. Plus, now I have a new number to remember to recognize on receipts, and I have to update any online shopping sites that I have using my current one.
As it happens, I had a trip planned for Costco today. Guess I'm not going by myself. >_>
Recently,
It's been over a week now, and I still haven't gotten it. I called again today, and this time the representative had me confirm my current mailing address. Turns out that my current address is still at our town home in Redmond from six years ago. Well, that explains that... except that I swear I have gotten at least one new card with an updated expiration date since we moved up to Bothell.
Unfortunately, it's not just as simple as them updating my address and sending me a new card. Since a card was sent to the wrong address and has not yet been activated, for security reasons they have to deactivate all cards with my current number and issue me a new one. They're sending me a temporary card on Tuesday. I'm not sure how long it will take for them to mail me my new card, and if I want to go to Costco in the meantime I'll have to ask them for a temporary membership card as well. Plus, now I have a new number to remember to recognize on receipts, and I have to update any online shopping sites that I have using my current one.
As it happens, I had a trip planned for Costco today. Guess I'm not going by myself. >_>
mood:
frustrated
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